How to Prepare for Your
Water System Installation
A little prep goes a long way. Follow these four simple steps before your Rock Water & Co technician arrives and we'll have your new system up and running as fast as possible.
What to Do Before We Arrive
Most of these take less than 10 minutes. Doing them the evening before your appointment is ideal.
Clear Under the Kitchen Sink
Remove all cleaning supplies, trash cans, and any clutter stored under your kitchen sink. Your installer needs full, unobstructed access to the cabinet to connect your new system.
- Move cleaning products to another cabinet temporarily
- Remove any trash cans or recycling bins
- Clear out sponges, dish soap, and other items
- Wipe out any moisture or spills from the cabinet floor
HEATER
Clear the Utility / Water Heater Area
If your installation includes a water softener, clear a 3×3 ft area near your water heater or main water line. The softener unit needs room to sit and be connected to your plumbing.
- Move boxes, storage bins, or seasonal items out of the way
- Ensure the main water shut-off valve is visible and accessible
- Clear at least 3 feet of floor space around the install area
- Note where your floor drain is — the softener will need it nearby
Check for a Nearby Electrical Outlet
Reverse osmosis systems sometimes require a power source for the pump. Before your appointment, check whether there is an accessible electrical outlet under the sink or within reach of the install area.
- Look for an outlet inside or directly below the sink cabinet
- Check if the outlet is functional — plug in a phone charger to test
- If no outlet exists under the sink, note the nearest one
- Let your installer know in advance if outlet access is limited
Plan for Temporary Water Shutoff
Your installer will need to shut off your home's water supply briefly during the installation. Plan ahead so your household is prepared — this typically lasts 30–60 minutes.
- Have someone 18 or older home for the entire appointment
- Avoid running the dishwasher or laundry right before the appointment
- Fill a pitcher of water beforehand if needed for drinking
- Let family members know water will be off temporarily
Day-Of Checklist
Run through this list the morning of your appointment.
What Happens When We Arrive
Here's a general timeline so you know exactly what to expect from start to finish.
Technician Arrives & Introduces Themselves
We'll confirm the scope of work, walk through your home's water situation, and answer any last-minute questions before starting.
Site Assessment
Your technician inspects the install locations, checks plumbing connections, and confirms the system placement before any work begins.
Water Shut Off & Installation Begins
We'll shut off your water supply and begin the installation. This is the main work phase — most installs take 1–3 hours total depending on system type.
System Testing & Water Quality Check
Once installed, we run the system, check for leaks, and test your water to confirm everything is working perfectly before we leave.
Walkthrough & Care Instructions
We'll walk you through how your new system works, what maintenance it needs, and answer any questions. You'll have clean, filtered water from day one.
Someone 18+ Must Be Home
An adult (18 or older) must be present for the entire installation appointment. This is required to authorize work, answer questions, and receive the system walkthrough at the end. If you need to reschedule, please call us at least 24 hours in advance.
Questions Before Your Install?
Our team is happy to walk you through anything before your appointment day. Give us a call — we're available Monday through Saturday, 7am–7pm.